Returns & Exchanges
We want you to be completely satisfied with your CLUSE purchase, which is why we offer a 30-day return window for all items in their original condition. Whether it's a watch or a piece of jewelry, our streamlined process ensures your return or exchange is handled with the utmost care.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all protective films and tags are intact to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label, attach it securely to the outside of your parcel, and drop it off at the nearest designated carrier point.
Receive Your Refund
Once our warehouse team has inspected your returned items, we will process your refund to the original payment method within 10-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing